{"id":180,"date":"2024-12-12T08:32:46","date_gmt":"2024-12-12T08:32:46","guid":{"rendered":"https:\/\/www.zatourian.louisst.o2switch.site\/blog\/?p=180"},"modified":"2024-12-12T08:32:46","modified_gmt":"2024-12-12T08:32:46","slug":"la-rcdd-et-les-stages-en-bts-ndrc","status":"publish","type":"post","link":"https:\/\/www.zatourian.louisst.o2switch.site\/blog\/2024\/12\/12\/la-rcdd-et-les-stages-en-bts-ndrc\/","title":{"rendered":"La RCDD et les stages en BTS NDRC"},"content":{"rendered":"\n

Pr\u00e9sentation de l\u2019\u00c9preuve Pratique de RCDD<\/strong><\/h2>\n\n\n\n

L\u2019\u00e9preuve pratique de\u00a0Relation Client et D\u00e9veloppement de la Digitalisation (RCDD)<\/strong>\u00a0\u00e9value les comp\u00e9tences des \u00e9tudiants \u00e0 g\u00e9rer des situations professionnelles concr\u00e8tes. Elle repose sur des missions r\u00e9alis\u00e9es en stage ou en cours, en lien avec la relation client et l\u2019usage des outils digitaux. Les candidats doivent pr\u00e9senter leurs travaux et d\u00e9montrer leurs comp\u00e9tences en prospection, fid\u00e9lisation et digitalisation.<\/p>\n\n\n\n

\n
Liste des comp\u00e9tences<\/a><\/div>\n<\/div>\n\n\n\n

FAQ sur l\u2019\u00c9preuve Pratique de RCDD<\/strong><\/h3>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1. Quel est le coefficient de la RCDD \u00e0 l\u2019examen ?<\/strong>
<\/strong><\/span><\/div>

Le coefficient est\u00a04<\/strong>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t2. Quelle est la dur\u00e9e de l\u2019\u00e9preuve pratique de RCDD ?<\/strong>
<\/span><\/div>

Elle dure\u00a040 minutes<\/strong>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t3. En quoi consiste l\u2019\u00e9preuve pratique de RCDD ?<\/strong>
<\/span><\/div>

Elle consiste \u00e0 pr\u00e9senter des missions r\u00e9alis\u00e9es, suivies d\u2019un entretien avec le jury.<\/p><\/div><\/div><\/div>\n\n\n

\n
\n
<\/div>
\"\"<\/div><\/div>
\u00ab\u00a0En RCDD, j\u2019aime les simulations de conversations clients. Elles me pr\u00e9parent bien pour le travail \u00e0 distance.\u00a0\u00bb<\/div>
Oscar Hirchwald<\/span>Supalta Lyon <\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>
\"\"<\/div><\/div>
\u00ab\u00a0Cette mati\u00e8re est super pratique ! En RCDD, j\u2019ai d\u00e9couvert comment utiliser des logiciels CRM et g\u00e9rer des clients \u00e0 distance, ce qui est vraiment utile pour les m\u00e9tiers du commerce.\u00a0\u00bb<\/div>
Audrey Musso<\/span>Supalta Lyon <\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>
\"\"<\/div><\/div>
\u00ab\u00a0RCDD m\u2019a aid\u00e9e \u00e0 mieux comprendre comment r\u00e9pondre aux attentes des clients en ligne et g\u00e9rer des situations d\u00e9licates. Les \u00e9tudes de cas sont tr\u00e8s formatrices.\u00a0\u00bb<\/div>
Nolan Clerc<\/span>Supalta Lyon <\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>
\"\"<\/div><\/div>
\u00ab\u00a0Ce que j\u2019aime en RCDD, c\u2019est l\u2019accent sur la digitalisation. On voit comment les entreprises modernisent leurs relations clients, et c\u2019est motivant de travailler sur des outils actuels.\u00a0\u00bb<\/div>
Abdoulaye Ndiaye<\/span>Supalta Lyon <\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Pr\u00e9sentation de l\u2019\u00c9preuve Pratique de RCDD L\u2019\u00e9preuve pratique de\u00a0Relation Client et D\u00e9veloppement de la Digitalisation (RCDD)\u00a0\u00e9value les comp\u00e9tences des \u00e9tudiants 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